ORDER AND DELIVERY TERMS

Updated on 28th August, 2021.

Xeraliving Oy 3135873-4 (hereafter Online Store) sells products to companies and adult individuals. We reserve the right for changes in the delivery pricing. The pricing of the products include VAT inside EU area. Products sold outside EU area are charged without VAT. Customs fees and additional taxes may be added depending on customer’s country laws. Xeraliving is not responsible for customs fees or any additional charges caused by crossing the EU border. Products are delivered from Finland, there will be no customs fees inside EU area.

Ordering

The ordered products are chosen from the online store by adding them in the shopping cart. The order is sent by paying the shopping cart content at the online store’s check out function. By placing an order you accept these delivery terms, the product prices and delivery costs. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation shows the ordered products and their prices, delivery costs, as well as the delivery method and pick-up point you have chosen.

Payment

The trade happens between the online customer and the online shop. The online shop is responsible for all obligations related to the trade. Payment is possible by payment cards, PayPal, iDEAL (Netherlands), giropay (Germany), Bancontact (Belgium), EPS (Austria), Przelewy24 (Poland), Paytrail (Finland) and Klarna (Austria, Belgium, Denmark, Finland, Germany, Italy, Netherlands, Norway, Spain, Sweden, UK, USA).

iDEAL

Netherlands customers can pay with iDEAL. With iDEAL you can make online payments in a reliable, secure and easy way. Payments are done using the mobile banking app or the online banking environment of your own bank.
Read more here.

giropay

Pay with German online banking – easy, quick and safe. When you pay with giropay, you are using your bank’s secure online banking. Your personal bank details remain fully protected and secret.
Read more here.

Bancontact

Our Belgium customers can use Bancontact. Pay with Bancontact card or Payconiq by Bancontact app. 
Read more here.

EPS

EPS is an Austria-based payment method that allows customers to complete transactions online using their bank credentials. EPS is supported by all Austrian banks.

Przelewy24

Pay with Polish online banking, safe and easy.
Read more here.

Klarna Pay Now

Pay at the checkout with online banking.
No need to enter any lengthy card numbers, no need to create an account, no need for anyone to store your details.
Just use your own online banking details to make a purchase. With an immediate transaction confirmation your order will be processed immediately.
Convenient and secure. Click. Done.

Klarna Pay Later

Receive your order first and pay after with invoice. No fees added.

Klarna Slice It

Receive your order first and pay in flexible installments when you can and want.

Klarna Pay Later in 3

Split your purchase into three payments. First one is paid at the checkout and the other two will be automatically withdrawn from your debit/credit card in 30 days and 60 days from the purchase. No fees added!

Read more about your payment options with Klarna here.

Payment Cards

Pay safely with Stripe Payment Gateway. We accept American Express, Discover, Visa and Mastercard.

PayPal

Safe payment through your PayPal account. You don’t need an account first, it’s easy and quick to create during the payment process.

Paytrail

Paytrail (business-id 2122839-7) is the payment facilitator of the online shop. Paytrail Oy is a payment facilitator authorized by the Financial Supervisory Authority of Finland. The payment process is conducted in the online service of Paytrail. Paytrail is shown as the receiver of your payment in the bank account listing and in your invoice. Paying with Paytrail is safe. All information is exchanged through secured connections.

With Paytrail you can pay your order by Finnish internet banking account, a wallet, a payment card (credit/debit), an invoice or a partial payment. The following methods of payment are supported: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Paikallisosuuspankit, S-Pankki, Handelsbanken, Ålandsbanken, Jousto, Collector Invoice, MobilePay, Masterpass, Pivo, Visa-, Visa Debit-, Visa Electron-, MasterCard- and Debit MasterCard payment cards.

MobilePay: You can pay with your MobilePay wallet if you have allowed online payments in the settings of the MobilePay application. Payment via MobilePay takes place directly from the payment card linked to MobilePay. If charging the payment from the linked card fails, MobilePay can not be used in the online shop.

Pivo: Terms and conditions of Pivo can be found here: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/

Jousto invoice and part-payment is a Finnish service for making purchases quickly and safely. Jousto is for private persons having their economy in balance. With Jousto you will get 30 days time to pay without interest or expenses. After you have received an invoice, you can decide to pay it at once or in parts. You can pay our purchase in up to 36 parts, starting from 9,90 eur/month. Expenses for Jousto part-payment are 3,90 eur/month and 19,90% interest. With Jousto you can pay purchases from 30 to 3000 eur. Aurajoki Nordic Oy issues the credit. Read more from www.jousto.com.

Contact Paytrail

Paytrail Oyj, y-tunnus: 2122839-7
Innova 2
Lutakonaukio 7
40100 Jyväskylä
www.paytrail.com 

 

Delivery

The order is sent as one parcel from our warehouse in Turku, Finland. Orders will be shipped on work days, delivery time is normally 1-10 working days. For orders more than 149 € we always offer free basic shipping. At check out you can choose the desired shipping method. You can choose GLS or DHL deliveries, and in Finland Posti or Matkahuolto deliveries.

DHL 11,90€ – 39,90€ (air freight / straight to your home in 1-6 days)

GLS 6,90€ – 14,90€  (road freight / straight to your home in 2-10 days, except in Sweden – pick up from one of the Schenker’s pick up points)

We offer a free shipping (GLS) for all orders over 149€.

Would the product be missing or damaged during shipping, should this be reported without delay, but within 14 days to the online store.

Returns

Unused products have a 100-day right of return. Unnecessary back and forth logistics consume a lot of natural resources, we therefore wish that you will only order products that you aim to keep. You can also get acquainted with our products at our reseller stores.

We only accept returns of unused products in its original packaging including product labels and etiquette cords. Please fill in your information at the bottom of the RETURN-page, in order for us to process the return. Do let us know the return products, your order number as well as your account number.

Would your order include order-specific benefits or giveaway products, they must also be returned in connection with the return. If the order is changed, and the order no longer fulfills the criteria for the benefit, the benefit can be reduced from the return amount.

Return in Finland  – Please fill in the form below and pack the products carefully. Please state our contract number 6589977 / Xeraliving Oy c/o Verkkologistiikka (WebLog Finland Oy) at the Postal service point and keep the receipt until the delivery is safely returned to our warehouse.

Return from outside of Finland – Please fill in the return form or contact our customer support and agree on a pick-up.

Our return address is:

Xeraliving Oy
c/o Verkkologistiikka
Taalintehtaankatu 4
20750 Turku

We do not accept returns more than 100 days after delivery. When the return has been accepted, the money will be refunded directly to your account upon receiving and processing of the return. Failure to collect the delivery is not an official cancellation, but we will charge all delivery costs from your balance.

Canceling an order, liability errors and complaints

Before the order is delivered, the order can be cancelled with a written notice by e-mail.

The quality of our products and satisfied customers are important to us. All products are manufactured with care and quality controlled before shipping. Would you however notice a manufacturing fault/error, do contact [email protected]. We are responsible for defective products also after the 14 day return period.

Disclaimer

Xeraliving shall not be responsible for any indirect or consequential or other damages arising out of the order, delivery or product or any of the foregoing, except as otherwise required by law or other mandatory law in respect of such damages.

Disagreements

We aim to solve any possible disagreements concerning an order firstly by negotiation, therefore please contact our customer support in order to agree on the matter.

Would the dispute concerning the sales agreement cannot be resolved through negotiations between the parties, the consumer may refer the matter to the Consumer Disputes Board (https://www.kuluttajariita.fi/en/index.html) . Before taking the matter to the Consumer Disputes Board, the consumer must contact the Consumer Advisory Services of the Local Register Office (https://www.kkv.fi/en/consumer-advice/).

Other

We hold the right to change the delivery terms. Before ordering, the customer should familiarize themselves with the delivery terms in force at that time.

Xeraliving Oy treats all customer information completely confidentially.

Xeraliving Oy undertakes not to disclose customer data to third parties, except to the extent necessary for the processing of orders.