Unnecessary back and forth logistics consume a significant amount of natural resources, hence we wish that you will only order products that you aim to keep. But we understand decision making on internet may sometimes be difficult and want you to be 100% happy with your purchase, and that’s why we offer free returns for 100 days. We only accept returns of unused products in their original packaging, including product labels and etiquette cords. Please fill in the form at the bottom of the page in order for us to process the return. Tell us which products will be returned, your account number and order number.
Return in Finland – Please fill in the form below and pack the products carefully. Please state our contract number 6589977 / Xeraliving Oy c/o Verkkologistiikka (WebLog Finland Oy) at the Postal service point and keep the receipt until the delivery is safely returned to our warehouse.
Return from outside of Finland – Please fill in the form below or contact our customer support and agree on a pick-up.
Our return address is:
c/o Verkkologistiikka (WebLog Finland Oy)
We do not accept returns more than 100 days after delivery. When the return has been accepted, the money will be refunded directly to your account upon receiving and processing of the return.
Failure to collect the delivery is not an official cancellation, and we will charge all delivery costs from your balance.